You have
Any questions?
- Frequently Asked Questions
What are the delivery times?
Standard orders are delivered within 5 to 7 working days.
If you have chosen a personalised engraving, allow an additional 3 weeks for manufacturing before shipment.
How can I track my order?
Log in to your customer area, under My Orders.
You will find real-time progress there: preparation, DHL shipping, arrival at the partner garage or home delivery.
A DHL tracking link is also available for every order.
Can I return a product?
Yes, you have 14 days from receipt to make a return.
Personalised (engraved) products cannot be returned unless they are defective.
Returns are requested from My Orders › Return the product.
- Orders and delivery
What are the order processing times?
On average, orders are shipped within 48 working hours.
Delivery then takes 5 to 7 working days depending on the country.
Can I modify or cancel my order?
Yes, as long as your order has not been shipped.
Contact your IXRACE advisor or use the messaging service in your customer area.
Do you deliver abroad?
Yes, we deliver throughout Europe via DHL.
Delivery times and costs vary depending on the destination.
- Assembly and network of partner garages
How do I choose my partner garage?
When placing your order, select the nearest garage on the IXRACE interactive map.
You can also modify it later from your customer area.
Is assembly mandatory?
No, but it is strongly recommended.
Only fitting carried out by an IXRACE-approved garage guarantees the validity of the manufacturer's warranty.
Can I book an appointment online?
Yes, as soon as the garage receives your product, you will receive a notification to book a fitting slot directly from your customer area.
- Payment, invoice and returns
What payment methods do you accept?
We accept payments by credit card, PayPal, and bank transfer. Businesses can also use bills of exchange (upon request).
How do I download my invoice?
Go to My Orders, then click on Download invoice for the desired order.
How do I make a return?
You have 14 days after receipt to request a return from your customer account. Personalized products are not eligible.
When will I be reimbursed?
The refund is processed within 5 to 10 working days after receipt and inspection of the product.
You have
Any questions?
- Frequently Asked Questions
What are the delivery times?
Standard orders are delivered within 5 to 7 working days.
If you have chosen a personalised engraving, allow an additional 3 weeks for manufacturing before shipment.
How can I track my order?
Log in to your customer area, under My Orders.
You will find real-time progress there: preparation, DHL shipping, arrival at the partner garage or home delivery.
A DHL tracking link is also available for every order.
Can I return a product?
Yes, you have 14 days from receipt to make a return.
Personalised (engraved) products cannot be returned unless they are defective.
Returns are requested from My Orders › Return the product.
- Orders and delivery
What are the order processing times?
On average, orders are shipped within 48 working hours.
Delivery then takes 5 to 7 working days depending on the country.
Can I modify or cancel my order?
Yes, as long as your order has not been shipped.
Contact your IXRACE advisor or use the messaging service in your customer area.
Do you deliver abroad?
Yes, we deliver throughout Europe via DHL.
Delivery times and costs vary depending on the destination.
- Assembly and network of partner garages
How do I choose my partner garage?
When placing your order, select the nearest garage on the IXRACE interactive map.
You can also modify it later from your customer area.
Is assembly mandatory?
No, but it is strongly recommended.
Only fitting carried out by an IXRACE-approved garage guarantees the validity of the manufacturer's warranty.
Can I book an appointment online?
Yes, as soon as the garage receives your product, you will receive a notification to book a fitting slot directly from your customer area.
- Payment, invoice and returns
What payment methods do you accept?
We accept payments by credit card, PayPal, and bank transfer. Businesses can also use bills of exchange (upon request).
How do I download my invoice?
Go to My Orders, then click on Download invoice for the desired order.
How do I make a return?
You have 14 days after receipt to request a return from your customer account. Personalized products are not eligible.
When will I be reimbursed?
The refund is processed within 5 to 10 working days after receipt and inspection of the product.
