You have
Any questions?
- Frequently Asked Questions
What are the delivery times?
Standard orders are delivered within 5 to 7 days.
working days,
If you have chosen a personalized engraving.
Allow an additional 3 weeks for the
manufactured before shipment.
How can I track my order?
Log in to your My account
orders.
You will find real-time updates there:
Preparation, DHL shipping, arrival at the garage
partner or home delivery.
A DHL tracking link is also available for
each order.
Can I return a product?
Yes, you have 14 days from the
receipt to make a return.
Personalized (engraved) products cannot
items can be returned except in case of a defect.
The return request is made from Mes
Orders + Return the product.
- Orders and delivery
How can I track my order?
Order tracking is available from your customer area, under the "My Orders" section.
Each step is detailed (preparation, DHL shipping, delivery or receipt at
partner garage).
What are the order processing times?
On average, orders are shipped within 48 business hours.
Delivery then takes 5 to 7 working days depending on the country.
Can I modify or cancel my order?
Yes, as long as your order has not been shipped.
Contact your IX RACE advisor or use the messaging service in your customer area.
Do you deliver abroad?
Yes, we deliver throughout Europe via DHL.
Delivery times and costs vary depending on the destination.
- Assembly and network of partner garages
How do I choose my partner garage?
When placing your order, select the nearest garage on the interactive map.
IX RACE.
You can also modify it later from your customer area.
Is assembly mandatory?
No, but it is highly recommended.
Only installation carried out by an IX RACE authorized garage guarantees the validity of the
manufacturer's warranty.
Can I book an appointment online?
Yes, as soon as the garage receives your product, you will receive a notification to schedule
a fitting slot directly from your customer area.
- Payment, invoice and returns
What payment methods do you accept?
We accept payments by credit card, PayPal, and bank transfer. Businesses can also use bills of exchange (upon request).
How do I download my invoice?
Go to My Orders, then click on Download invoice for the desired order.
How do I make a return?
You have 14 days after receipt to request a return from your customer account. Personalized products are not eligible.
When will I be reimbursed?
The refund is processed within 5 to 10 working days after receipt and inspection of the product.
